Terms & Conditions

Trading terms and conditions


These terms and conditions are the contract between you and 72 Silver (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.

They are based on a set written by Net Lawman and released under licence. They protect your rights as well as ours.

I / We are 72 Silver, 38 Dorset Gardens, Rochford, Essex SS4 3AH

You are: Anyone who uses Our Website.

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

The terms and conditions:

  1. Definitions

In this agreement:

Consumer”

means any individual who, in connection with this agreement, is acting for a purpose which is outside his business.

Content”

means the textual, visual or audio content that is encountered on Our Website. It may include, among other things: text, images, sounds, videos and animations.

Extra Work”

means all of the work we do and materials we buy to prepare or produce Specified Goods.

Goods”

means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you. It includes Specified Goods.

"Intellectual Property"

means intellectual property of every sort, whether or not registered or registrable in any country, including intellectual property of kinds coming into existence after today; and including, among others, designs, copyrights, software, discoveries, know-how, together with all rights which are derived from those rights.

"Post"

means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.

Specified Goods”





Our Website”

means Goods which have been subject to work or process to your specific order.



means any website of ours, and includes all web pages controlled by us.

  1. Interpretation

Unless the context clearly requires otherwise, the interpretation of this agreement shall be subject to the matters listed below.

    1. a reference to one gender shall include any or all genders and a reference to the singular may be interpreted where appropriate as a reference to the plural and vice versa.

    2. a reference to a person includes a human individual, a corporate entity and any organisation which is managed or controlled as a unit.

    3. the headings to the paragraphs of this agreement are inserted for convenience only and do not affect the interpretation.

    4. in the context of permission, “may not” in connection with an action of yours, means “must not”.

    5. any agreement by either party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.

    6. a reference to an act or regulation includes new law of substantially the same intent as the act or regulation referred to.

    7. in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party, such cost calculated £100 per hour.

    8. these terms and conditions apply to all supplies of Goods by us to you. They prevail over any terms proposed by you.

  1. Our contract with you

    1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.

    2. Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.

    3. If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.

    4. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods. We advise you to print a copy for your records.

    5. The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.

    6. If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply so far as they can be applied.

  2. Acceptance of your order

    1. This paragraph applies to Goods which you buy from us as advertised, without change to your specific requirements.

    2. Your order is an offer to buy from us.

AND EITHER

    1. We shall accept your order by [e-mail confirmation]. That is when our contract is made. [Our message will also confirm details of your purchase and tell you when we shall despatch your order].

AND

    1. At any time before the Goods are despatched, we may decline to supply the Goods to you without giving any reason.

    2. If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:

      1. accept the alternatives we offer;

      2. cancel all or part of your order.

  1. Extra Work and approval of Proof / Sample

    1. This paragraph applies to Specified Goods.

    2. Our contract to supply Specified Goods is a contract for both the supply of Goods and the Extra Work you have asked us to do.

    3. Nothing said or done by us is an acceptance of an order until we confirm clear acceptance in writing, giving you details of our understanding of your exact requirements. At any point up until then, we may decline your order without giving any reason. From that time, we are both bound to these contract terms.

    4. Within 14 Days] of entering into this contract we will submit Design Proposals to you for approval.

    5. If you wish to make any change to the specification of the Extra Work, you must pay us the sum we estimate that the change will cost us, based on our then current charging rates.

    6. If you terminate this agreement before the Specified Goods are complete, you agree to pay us for all of the Extra Work to the date of cancellation by you. In addition you will pay us a mark-up of 30% of the total cost of Extra Work.

  2. Prices

    1. Prices of Goods are shown on Our Website

    2. Prices for Specified Goods are available on enquiry, either through Our Website or by telephone.

    3. It is possible that the price may have increased from that posted on Our Website. If that happens, we will not dispatch the Goods until you have confirmed that you wish to buy at the new price.

  3. Payment

    1. We will not split an order. We require the full price of your order before we will send any part of it.

    2. Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Pounds Sterling will be borne by you.

    3. If, by mistake, we have under-priced Goods, we will not be liable to supply those Goods to you at the stated price, provided that we notify you before we dispatch it to you.

    4. The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.

    5. If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 14 days from the date when we accept that repayment is due.

  4. Security of your credit card

We take care to make Our Website safe for you to use.

    1. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

  1. Cancellation and refunds

Please note that this paragraph does not apply to any Specified Goods you order through Our Website.

This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.

    1. We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.

    2. The following rules apply to cancellation of your order:

      1. If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.

      2. If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period.

      3. We will return your money subject to the following conditions:

        1. we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.

        2. you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.

    3. The option to cancel your order is not available:

      1. if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;

      2. if they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed.

      3. If the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.

    4. You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.

    5. In any of the above scenarios, we will return your money within 14 days.

  1. Liability for subsequent defects

    1. 1Please examine the Goods received from us immediately you receive them. If you do not tell us of any defect or problem within 30 days of receipt of the Goods, we shall assume that you have accepted them.

    2. The procedure to return the faulty Goods is as follows:

      1. the Goods must be returned to us as soon as any defect is discovered but not later than six months from receipt by you.

      2. please follow the returns procedure provided on our website.

    3. We will return your money subject to the following conditions:

      1. we receive the Goods with labels and packaging intact.

      2. you comply with our returns procedure. We cannot return your money unless we know who sent them.

      3. you tell us clearly what is the fault you complain of, when it first became apparent, and other information to enable us to identify or reproduce it.

    4. If any defect is found, then we shall:

      1. repair or replace the Goods, or

      2. refund the full cost you have paid including the cost of returning the Goods.

  1. Delivery

    1. Goods are delivered within 14 days from the day you place an order to purchase the Goods.

    2. Delivery of Goods will be made by the carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery.

    3. If we are not able to deliver your Goods within 14 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.

    4. We may deliver the Goods in instalments if they are not all available at the same time for delivery.

    5. Goods are sent at our risk until signed for by you or by any other person at the address you have given to us unless you have instructed us in the order process that you wish us to leave the Goods without an acceptance signature (for example: “leave it in the garage”).

    6. Goods are sent by post. We will send you a message by email to tell you when we have despatched your order.

    7. All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.

    8. Signing "Unchecked", "Not Checked" or similar is not acceptable.

    9. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.

    10. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.

    11. If you pick up Goods from our premises then:

      1. Goods are at your risk from the moment they are picked up by you or your Carrier from our premises;

      2. you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.

  1. Restrictions on what you may Post to Our Website

We invite you to Post Content to Our Website in several ways and for different purposes. We have to regulate your use of Our Website to protect our business and our staff, to protect other users of Our Website and to comply with the law. These provisions apply to all users of Our Website.

We do not undertake to moderate or check every item Posted, but we do protect our business vigorously. If we believe Content Posted breaches the law, we shall co-operate fully with the law enforcement authorities in whatever ways we can.

You agree that you will not use or allow anyone else to use Our Website to Post Content or undertake any activity which is or may:

    1. be unlawful, or tend to incite another person to commit a crime;

    2. consist in commercial audio, video or music files;

    3. be sexually explicit or pornographic;

    4. be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;

    5. give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;

    6. be made on behalf of some other person, or impersonate another person;

    7. request or collect passwords or other personal information from another user without his permission, nor Post any unnecessary personal information about yourself;

    8. be used to sell any goods or services or for any other commercial use not intended by us, for yourself or for any other person. Examples are: sending private messages with a commercial purpose, or collecting information with the intention of passing it to a third party for his commercial use;

    9. include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;

    10. link to any of the material specified in this paragraph;

    11. use distribution lists that include people who have not given specific permission to be included in such distribution process;

    12. send age-inappropriate communications or Content to anyone under the age of 18.

  1. Your Posting: restricted content

In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.

In addition to the restrictions set out above, a Posting must not contain:

    1. hyperlinks, other than those specifically authorised by us;

    2. keywords or words repeated, which are irrelevant to the Content Posted.

    3. the name, logo or trademark of any organisation other than yours.

    4. inaccurate, false, or misleading information;

  1. Removal of offensive Content

    1. For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.

    2. We are under no obligation to monitor or record the activity of any user of Our Website for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.

    3. If you are offended by any Content, the following procedure applies:

    4. your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by post or email.

      1. we shall remove the offending Content as soon as we are reasonably able;

      2. after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;

      3. we may re-instate the Content about which you have complained or we may not.

    1. In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.

    2. you now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

  1. Security of Our Website