Terms & Conditions

Terms & Conditions

You can order online using PayPal - all major credit and debit cards accepted. You do not need a PayPal account to make a payment, simply choose the 'pay with card' option and follow the instructions.
Please note that at present we will only post items to UK addresses.


Returns/Exchange Policy

If you are not entirely happy with your order, it must be returned in the original packaging and in perfect condition within 14 days of delivery. Refunds will not be made on your return postage. Full payment will be refunded upon safe return of the goods.  If you wish to exchange your item, please let us know within 7 days of receiving the jewellery.

We would strongly recommend using Royal Mail Special Delivery so that the item being returned is insured, tracked and a proof of receipt signature can be obtained.
Quality of goods is very important to us. If your item of jewellery is faulty in any way then please contact us within 48 hours of delivery so that we can rectify this.  
Depending on the circumstances, the customer may be entitled to a repair, replacement or a full or partial refund. Fault reports will be dealt with on a case-by-case basis.
     • Unfortunately we cannot refund items damaged or lost in transit to 72 Silver. Compensation must be sought from the carrier or postal service used. We would strongly recommend using Royal Mail Special Delivery for this reason.
     • Refunds will only be made to the customer’s original payment account, this will happen within 14 days of receipt.

Please Note that...
     • Items that are damaged through wear & tear, alteration or improper use cannot be refunded.
     • Willful or malicious damage to goods voids all rights to a refund.

Please contact us immediately if you have any queries regarding returns, repairs or refunds.
Please use the returns form - link at bottom of page.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements.
Commissions

If you would like something specially designed, all commissions are welcome.  Please use the contact form for a quote if you would like an item of jewellery in Silver, Gold or with a gem stone added.

Once you place your order we will email confirmation and give you an estimated delivery date.